✦ Transparency & Trust ✦
All orders are handmade and require 2–5 business days of preparation time before shipping. During peak seasons (October–December and around spring markets) preparation time may extend to 7–10 business days. You will be notified by email when your order ships.
We ship via USPS within the United States only. Shipping rates are calculated at checkout based on your ZIP code and chosen service level (Standard, Priority, or Express).
Once a package is in USPS possession, we are not responsible for delays caused by the carrier. If a package is lost in transit, please contact us and we will do our best to assist in filing a claim or arranging a replacement.
We want you to love your purchase. If for any reason you are not satisfied, please contact us within 14 days of delivery to arrange a return or exchange.
Eligible returns: Items in original, undamaged condition with no signs of use. Return shipping costs are the buyer's responsibility unless the item arrived damaged or incorrect.
Non-returnable items: Custom or personalized orders, digital downloads, and mystery bags/boxes (due to their curated nature) are final sale and cannot be returned or exchanged.
Damaged items: If your item arrives damaged, please photograph the damage and contact us within 7 days of delivery. We will arrange a replacement, repair, or refund at our discretion.
Custom orders are a specialty and a joy. Please allow 2–3 weeks from approval to completion for most custom items. Complex projects may take longer and will be communicated upfront.
Custom orders require a 50% non-refundable deposit before work begins. The remaining balance is due upon completion before shipping. Custom orders are non-refundable once work has begun.
We reserve the right to decline custom requests that do not align with our craft, values, or current capacity.
We collect only the information necessary to fulfill your order — your name, email, shipping address, and order details. This information is never sold, rented, or shared with third parties outside of what is required to process and ship your order (e.g., shipping carrier).
If you contact us via email or our contact form, your messages are kept private and used only to respond to your inquiry.
We do not use tracking pixels or behavioral advertising. Our website may use basic analytics to understand how visitors use the site, but this data is aggregated and anonymous.
Orders placed through this website are request orders — payment is not collected at checkout. Once we receive and confirm your order, we will send a payment link or invoice via email. Payment is due within 48 hours of invoice to hold your items.
We accept major credit and debit cards, PayPal, Venmo, and cash at in-person events. We do not accept checks.
All items are handmade and will have slight variations in size, color, texture, and finish from the photographs shown. This is not a defect — it is the nature and beauty of handmade goods.
Colors may appear slightly different on different screens. We do our best to photograph items accurately under good lighting.
These policies are subject to change without notice. Questions? Please reach out through the contact page.